Caroline chooses simply the best charms and pendants for ffyf.store by hand directly from the makers. She has been living and working in Asia, where all the charms and pendants, even the big brands, are made. Her close relationships with many makers allows ffyf.store to supply charms and pendants that are of better quality than the biggest of brands because, in Asia, everything is about relationships.
The ffyf Buyer Protection Purchase Guarantee will cover you for replacement of your item including return shipping costs, unless it is no longer available, in which case, and at our discretion, we offer a coupon to the value of the item purchased that also includes free shipping. We confirm this with the forwarding companies – so they know that when your product is tracked, there’s really no excuse for misplaced items.
Essentially, ffyf.store does not consider your order final until you have received it and you are completely satisfied. And if you are not, ffyf.store will make sure you are. That is the core value of the ffyf.store Buyer Protection Purchase Guarantee.
THE ffyf.store BUYER PROTECTION PURCHASE GUARANTEE COVERS YOU FOR:
- Missing items in your package – This has never happened but in event that it does, you will be fully refunded or we might make you an amazing offer!
- Items that did not arrive (within 60 days lost) – Again this also has never happened since our launch, but in the event that it does occur, you will be fully refunded or we might make you an amazing offer!
- Wrong product received – You have the option to keep the wrongly delivered product regardless of value. Please inform us and the choice is yours and we will throw in a 50% refund coupon to use on ffyf.store. This has never happened.
- Damaged goods – In the event you receive a damaged item, ffyf.store will replace the product at NO CHARGE and will include a sensational surprise for you as well. Send us photos of the product that was damaged in transit.
- Satisfaction – your order is not final until you have received it and you are completely satisfied.
THE ffyf.store BUYER PROTECTION PURCHASE GUARANTEE ALSO COVERS US FOR:
- Changing your mind in any shape or form. Moody attitudes or complaints. In many cases, by the time someone goes to return an item of couture or vintage-style fashion jewelry, they normally love it and change their mind again. You will too. We can offer the ffyf Purchase Guarantee because the shipping company is proving that to us and that is why we insist on and only offer shipping that is tracked. Plus, Caroline has 30+ years of relationships with her manufacturers and jewelry makers. If you are really unhappy, talk to us and you never know what might happen with a bit of love.
- Again, we have never received a single complaint regarding the quality of our products.